What is your claim policy if a belt breaks for non-human causes during the warranty period?

If a conveyor belt breaks during the warranty period, the claim will be evaluated based on the actual situation, product condition, and the warranty terms confirmed in the order contract. When the failure is confirmed to be caused by product quality issues from our side, is not related to human factors, and falls within the agreed warranty scope, we will provide appropriate support according to the contract.

The corrective solution may include technical assistance, product replacement, compensation, refund, or another agreed method after communication and evaluation. To handle a claim efficiently, customers may need to provide relevant information, such as product details, operating conditions, failure description, inspection records, and other supporting materials for analysis.

A clear claim process helps both parties identify the cause of the problem and find a suitable solution. We also focus on technical communication and after-sales support to help customers maintain stable conveyor operation and reduce possible downtime.